Delete your MyMurthi account

This page explains how users of the MyMurthi Android app and web app can request deletion of their account and associated data.

How to request account deletion

1. Send an email to support@bemyco.com from the same email address registered on your MyMurthi account.
2. Use the subject line: MyMurthi account deletion request.
3. Include your registered email, shop name (if any), and a clear statement that you want your account deleted.
4. We will verify ownership of the account and process the request. You will receive a confirmation email when deletion is complete (or if we need more information).

Typical processing time: within 30 days of a verified request (often sooner).

What data is deleted

When your owner account and shop are deleted, we delete or irreversibly anonymise:

• Account login details (name, email, phone linked to the user)
• Shop profile and website listing settings (city, area, description, map pin)
• Uploaded shop and idol photos stored for your shop
• Staff logins belonging to your shop
• Operational records tied to your shop (e.g. models/pieces, bookings, customers you entered, expenses), except where retention is required below

What data may be kept (and for how long)

• Billing / tax / invoice records related to subscription payments — kept as required by applicable law (typically up to 8 years in India for certain financial records), then deleted or anonymised
• Security / fraud logs (e.g. limited access logs) — kept for a short period (up to 90 days) unless a longer period is needed for an investigation or legal claim
• Backups — may retain deleted data in encrypted backups for a limited rolling window (up to 90 days), after which they are purged with the backup cycle

Delete some data without deleting your account

Yes — you can request deletion or removal of specific data while keeping your account:

• In the app / web dashboard: edit or remove profile fields, take your public shop listing offline, remove gallery/cover photos, and update or remove business records you control
• Or email support@bemyco.com describing which data you want deleted (subject: MyMurthi data deletion request)

Staff accounts

Staff logins are controlled by the shop owner. Staff should contact their shop owner to disable access. Owners can request full shop/account deletion using the steps above.

Contact

MyMurthi
Email: support@bemyco.com
Privacy Policy: mymurthi.com/privacy